1. Information We Collect

We collect information that you voluntarily provide to us through our website forms, booking calendar, and SMS interactions. This includes:

Contact information: First name, last name, phone number, and email address

Business information: Business name, industry, and service interests

Communication data: SMS message content exchanged with our AI systems, including the Echo demo bot and any deployed client-facing androids

Form submission data: Responses to form fields including service interest selections and optional messages

Booking data: Appointment dates, times, and associated contact information submitted through our scheduling system

Technical data: IP address, browser type, device type, and pages visited (collected automatically through standard web analytics)

We do not collect sensitive personal information such as Social Security numbers, financial account details, health information, or government-issued identification numbers.

2. How We Use Your Information

Information collected is used for the following purposes:

To initiate and conduct SMS conversations through our AI systems, including the Echo demo bot

To respond to inquiries and schedule appointments

To provide, maintain, and improve our services

To communicate with you about services you have expressed interest in

To analyze website usage and improve user experience

To comply with legal obligations

We do not use your information for purposes unrelated to the services you requested or inquired about. We do not sell your personal information to third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

3. Data Sharing & Third Parties

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

We may share your information with the following categories of third-party service providers, solely for the purpose of delivering our services:

CRM & communication platforms: GoHighLevel (CRM, SMS delivery, workflow automation)

Automation tools: Zapier (webhook processing, data routing)

Analytics: Standard web analytics tools for website performance

These providers are bound by their own privacy policies and data processing agreements. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

We may also disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Evolv Systems, our clients, or others.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure third-party integrations.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

Contact and business information: Retained for the duration of our business relationship and for a reasonable period thereafter for follow-up and record-keeping

SMS conversation data: Retained for the duration of the campaign or service engagement, plus a minimum of five (5) years for compliance and audit purposes

Consent records: Retained for a minimum of five (5) years from the date of consent, in accordance with TCPA record-keeping requirements

You may request deletion of your personal information at any time by contacting us at the information provided in the contact us section below. We will process deletion requests within thirty (30) days, subject to any legal retention obligations.

6. Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. These include:

Essential cookies: Required for basic website functionality

Analytics cookies: Used to understand how visitors interact with our website

Advertising cookies: Used when applicable for remarketing and ad performance tracking through Facebook and Google platforms

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

SMS COMMUNICATION POLICY

7. SMS Communication & Consent

Consent disclosure: By submitting your phone number through any form on evolvsystems.tech — including the Echo demo form, booking calendar, or contact form — you provide your prior express written consent to receive SMS text messages from Evolv Systems LLC at the phone number provided. These messages may be sent using automated technology.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

What you are consenting to

By providing your phone number and submitting a form on our website, you expressly consent to receive:

AI-generated SMS messages from the Evolv Echo demo bot or other Evolv AI systems

Follow-up text messages related to your inquiry, service interests, or appointment

Appointment confirmations, reminders, and scheduling-related communications

Informational messages about Evolv Systems services you have expressed interest in

Message frequency

Message frequency varies based on your interaction. Submitting the Echo demo form will initiate a conversational SMS exchange. You may receive multiple messages as part of a single conversation. Appointment-related messages are typically limited to confirmation and reminder messages. You will not be enrolled in any ongoing promotional messaging campaign without additional explicit consent.

Message and data rates

Message and data rates may apply. Evolv Systems is not responsible for charges from your wireless carrier related to SMS messaging. Contact your carrier for details about your messaging plan.

Consent is not a condition of purchase

Providing consent to receive SMS messages is not a condition of purchasing any service from Evolv Systems. You may inquire about our services through other means, including email or phone call, without consenting to SMS communication.

A2P compliance

All SMS messages sent by Evolv Systems are transmitted through A2P (Application-to-Person) verified channels registered with mobile carriers. Our messaging infrastructure complies with carrier requirements for business SMS communication, including 10DLC registration where applicable.

Sending hours

Evolv Systems will not send automated SMS messages outside the hours of 8:00 AM to 9:00 PM in the recipient's local time zone, in accordance with TCPA requirements. Messages initiated by the recipient (such as replies within an active conversation) may be responded to outside these hours.

8. SMS Opt-Out & Revocation of Consent

To stop receiving messages at any time: Reply STOP to any SMS message from Evolv Systems. You may also opt out by emailing us or calling us at the contact information in the contact us section below.

How to opt out

You may revoke your consent to receive SMS messages at any time through any of the following methods:

Reply STOP: Text the word STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) in response to any message from Evolv Systems

Email: Send a request to the email address listed in Section 12 with your phone number and a request to be removed

Phone: Call or leave a voicemail at the number listed in Section 12

Written request: Any other reasonable method of communicating your desire to stop receiving messages

Processing timeline

Opt-out requests submitted via STOP keyword are processed immediately and automatically. Your number will be added to our internal suppression list and removed from all active campaigns. Opt-out requests submitted through other channels will be processed within ten (10) business days of receipt.

Confirmation message

After receiving an opt-out request, we may send a single confirmation message to acknowledge that your request has been processed. This confirmation message will contain no promotional content.

Re-opting in

If you previously opted out and wish to receive messages again, you must provide new express written consent by submitting a form on our website or by texting START to the number from which you previously received messages.

9. Echo Demo Bot Terms

Echo is a live AI demonstration system operated by Evolv Systems. By submitting the Echo contact form or texting the Echo phone number directly, you acknowledge and agree to the following:

Echo is an AI-powered system that generates responses using artificial intelligence technology. It is not a human representative.

Conversations with Echo are for demonstration purposes and to assess your interest in Evolv Systems services.

Information you provide during an Echo conversation (including your name, phone number, business details, and message content) will be stored in our CRM system.

Echo conversations may be reviewed by Evolv Systems team members for quality assurance, system improvement, and to facilitate follow-up by a human team member when appropriate.

Echo will not ask for or process sensitive personal information such as credit card numbers, Social Security numbers, or account passwords. Do not share this information in any SMS conversation.

If at any point during an Echo conversation you wish to speak with a human representative, the system will facilitate an immediate handoff. If you wish to stop the conversation entirely, reply STOP.