Evolv Systems LLC ("Evolv Systems," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit evolvsystems.tech, submit a form, interact with our Echo AI demo, or engage with our SMS communications.

By using our website or services, you agree to this Privacy Policy. If you do not agree, do not use our website or services.

1. INFORMATION WE COLLECT

We collect information you voluntarily provide through our website forms, booking calendar, and SMS interactions, including:

- Contact information: first name, last name, phone number, email address

- Business information: business name, industry, service interests

- Communication data: SMS message content exchanged with our AI systems, including the Echo demo bot and any deployed client-facing androids

- Form submission data: service interest selections and optional messages

- Booking data: appointment dates, times, and associated contact information

- Technical data: IP address, browser type, device type, and pages visited (collected automatically through standard web analytics)

We do not collect sensitive personal information such as Social Security numbers, financial account details, health information, or government-issued identification numbers.

2. HOW WE USE YOUR INFORMATION

Information collected is used to:

- Initiate and conduct SMS conversations through our AI systems, including the Echo demo bot

- Respond to inquiries and schedule appointments

- Provide, maintain, and improve our services

- Communicate with you about services you have expressed interest in

- Analyze website usage and improve user experience

- Comply with legal obligations

We do not use your information for purposes unrelated to the services you requested. We do not sell your personal information to third parties.

3. DATA SHARING AND THIRD PARTIES

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

We share information only with the following categories of third-party service providers, solely to deliver our services:

- CRM and communication platforms: GoHighLevel (CRM, SMS delivery, workflow automation)

- Automation tools: Zapier (webhook processing, data routing)

- Analytics: standard web analytics tools for website performance

These providers are bound by their own privacy policies and data processing agreements. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Evolv Systems, our clients, or others.

4. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encrypted data transmission (SSL/TLS), access controls, and secure third-party integrations.

No method of electronic transmission or storage is completely secure. While we use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. DATA RETENTION

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy:

- Contact and business information: duration of our business relationship plus a reasonable period for follow-up and record-keeping

- SMS conversation data: duration of the campaign or service engagement, plus a minimum of five (5) years for compliance and audit purposes

- Consent records: minimum of five (5) years from the date of consent, in accordance with TCPA record-keeping requirements

You may request deletion of your personal information at any time by contacting us using the information in the Contact Us section below. We will process deletion requests within thirty (30) days, subject to legal retention obligations.

6. COOKIES AND ANALYTICS

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic:

- Essential cookies: required for basic website functionality

- Analytics cookies: used to understand how visitors interact with our website

- Advertising cookies: used where applicable for remarketing and ad performance tracking through Facebook and Google platforms

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. SMS COMMUNICATION AND CONSENT

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

You must be 18 years of age or older to use our SMS service.

Prior express written consent: By submitting your phone number through any form on evolvsystems.tech — including the Echo demo form, booking calendar, or contact form — and affirmatively checking the consent box on that form, you provide your prior express written consent to receive SMS text messages from Evolv Systems LLC at the phone number provided. Messages may be sent using automated technology.

What you are consenting to: By providing your phone number, checking the consent box, and submitting a form on our website, you expressly consent to receive:

- AI-generated SMS messages from the Evolv Echo demo bot or other Evolv AI systems

- Follow-up text messages related to your inquiry, service interests, or appointment

- Appointment confirmations, reminders, and scheduling-related communications

- Informational messages about Evolv Systems services you have expressed interest in

- Promotional messages, including occasional outreach about Evolv Systems' offers, demos, and re-engagement when a conversation has gone quiet

Message frequency: Message frequency varies based on your interaction. Submitting the Echo demo form initiates a conversational SMS exchange; you may receive multiple messages as part of a single conversation. Appointment-related messages are typically limited to confirmation and reminder messages. You may also receive periodic promotional messages from Evolv Systems consistent with the consent you provided at signup; you can revoke consent at any time by replying STOP.

Message and data rates: Message and data rates may apply. Evolv Systems is not responsible for charges from your wireless carrier related to SMS messaging. Contact your carrier for details about your messaging plan.

Carrier liability: Neither Evolv Systems nor its wireless carrier partners are liable for delayed or undelivered SMS messages.

Consent is not a condition of purchase: Providing consent to receive SMS messages is not a condition of purchasing any service from Evolv Systems. You may inquire about our services through other means, including email or phone call, without consenting to SMS communication.

HELP keyword: Reply HELP to any SMS message from Evolv Systems to receive assistance and contact information. You will receive a reply directing you to our contact methods listed in the Contact Us section.

A2P compliance: All SMS messages sent by Evolv Systems are transmitted through A2P (Application-to-Person) verified channels registered with mobile carriers. Our messaging infrastructure complies with carrier requirements for business SMS communication, including 10DLC registration where applicable.

Sending hours: Evolv Systems will not send automated SMS messages outside the hours of 8:00 AM to 9:00 PM in the recipient's local time zone, in accordance with TCPA requirements. Messages initiated by the recipient (such as replies within an active conversation) may be responded to outside these hours.

8. SMS OPT-OUT AND REVOCATION OF CONSENT

To stop receiving messages at any time, reply STOP to any SMS message from Evolv Systems. You may also opt out by emailing or calling us at the contact information in the Contact Us section below.

You may revoke your consent to receive SMS messages at any time through any of the following methods:

- Reply STOP: text STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) in response to any message from Evolv Systems

- Email: send a request to the email address listed in the Contact Us section with your phone number and a request to be removed

- Phone: call or leave a voicemail at the number listed in the Contact Us section

- Written request: any other reasonable method of communicating your desire to stop receiving messages

Processing timeline: Opt-out requests submitted via STOP keyword are processed immediately and automatically. Your number will be added to our internal suppression list and removed from all active campaigns. Opt-out requests submitted through other channels will be processed within ten (10) business days of receipt.

Confirmation message: After receiving an opt-out request, we may send a single confirmation message to acknowledge that your request has been processed. This confirmation message will contain no promotional content.

Re-opting in: If you previously opted out and wish to receive messages again, you must provide new express written consent by submitting a form on our website or by texting START to the number from which you previously received messages.

9. ECHO DEMO BOT TERMS

Echo is a live AI demonstration system operated by Evolv Systems. By submitting the Echo contact form or texting the Echo phone number directly, you acknowledge and agree to the following:

- Echo is an AI-powered system that generates responses using artificial intelligence technology. It is not a human representative.

- Conversations with Echo are for demonstration purposes and to assess your interest in Evolv Systems services.

- Information you provide during an Echo conversation (including your name, phone number, business details, and message content) will be stored in our CRM system.

- Echo conversations may be reviewed by Evolv Systems team members for quality assurance, system improvement, and to facilitate follow-up by a human team member when appropriate.

- Echo will not ask for or process sensitive personal information such as credit card numbers, Social Security numbers, or account passwords. Do not share this information in any SMS conversation.

- If at any point during an Echo conversation you wish to speak with a human representative, the system will facilitate an immediate handoff. If you wish to stop the conversation entirely, reply STOP.

10. YOUR RIGHTS

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your information, or to object to or restrict certain processing. To exercise any of these rights, contact us using the information below.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy. For material changes that affect how we handle your personal information or SMS consent, we will make reasonable efforts to notify you through the contact information on file.

12. CONTACT US

Evolv Systems LLC

Email: [email protected]

Business Phone: (715) 461-0869

Website: evolvsystems.tech

For SMS opt-out requests, reply STOP to any message or contact us using any of the methods above.